These terms apply to every sign, backdrop, accessory and stand you hire from We Do Greetings Ltd, trading as WE DO GREETINGS. By booking, you agree to them. If anything is unclear, ask us before you book and we'll explain.
"We" and "us" means We Do Greetings Ltd, a company registered in England and Wales (company number 14918382), Unit A, 82 James Carter Road, Mildenhall, Suffolk IP28 7DE, and the local installer we appoint to handle your booking.
Everything we set up stays our property: the signs, backdrops, accessory pieces, pins and the plinth stand. You're hiring them for the agreed period, not buying them. Please don't lend them, move them to another address, or use them for anything other than the occasion you booked.
Your booking is confirmed once we've agreed the date, the sign and the price, and you've paid. Prices on the website are "from" prices; your local installer will confirm the exact cost for your sign and postcode before you pay anything. Delivery within your installer's standard area is included. If you're further out, any travel charge is agreed with you first.
The standard hire is 24 hours from set-up to collection. Extra days can be added when you book. If you'd like to keep the display longer once it's up, just ask; we'll tell you if it's available and what the extra days cost. We'll agree a collection time with you and need access at that time to pack down.
We deliver, set up and collect. Someone will need to let us in for an indoor set-up and again for collection. Please tell us in advance if there's anything we should know about access, parking, pets or the floor surface. We'll leave the space as we found it.
Please treat the display as you would something borrowed from a friend. In particular: don't stand on, sit on or hang anything from the plinth or the signs; don't attach tape, pins or decorations to them; don't move the stand once we've placed it; keep sprinklers, hoses and pressure washers away from it; and keep it out of reach of pets and very young children when unsupervised.
From the moment we set up until we collect, the display is in your care and you are responsible for it. If anything is damaged, lost or stolen during that time, whatever the cause, you agree to pay the cost of repairing or replacing it. This includes damage caused by guests, children, pets, weather you chose to leave it out in, or anyone else at the address. We'll tell you the cost as soon as we know it and send an itemised invoice, which is payable within 14 days. Replacement costs vary by piece; ask us for the current price list at any time.
Signs come back marked from time to time, and a wipe-down is part of the service. Signs returned stained, grass-stained, scuffed or with tape residue that need more than a wipe carry a £20 cleaning charge. Anything that can't be cleaned is treated as damage under section 7.
Our signs are water-resistant, but they are not built for strong wind. If you ask for an outdoor set-up, you accept the weather risk. Where high winds or a storm warning are forecast, we may ask to move the display indoors, change the date, or cancel and refund you in full. We'll always talk to you first.
Cancel 14 or more days before your set-up date and we'll refund you in full. Inside 14 days we'll do our best to move your booking to a new date instead of a refund, subject to availability. If you need to change the wording, colours or theme, tell us as early as you can; we can usually change things up to 48 hours before set-up.
Very occasionally something beyond our control means we can't deliver: severe weather, illness, a vehicle breakdown. If that happens we'll tell you as soon as we can, offer a new date, and if that doesn't work for you, refund everything you've paid. Our responsibility to you is limited to the amount you paid for the booking.
We love sharing what we do. We may take a photo of the finished display before we leave and use it on our website and social media. We won't include people in those photos unless you've said that's fine. If you'd rather we didn't photograph your display at all, just say so at set-up.
We use the details you give us to arrange your booking and to contact you about it. We don't sell or share them with anyone outside WE DO GREETINGS and the installer handling your booking. See our privacy policy for the full picture.
These terms are governed by the law of England and Wales. Nothing in them affects your rights under consumer law. If any part of these terms turns out to be unenforceable, the rest still applies.
Questions about these terms? Email info@wedogreetings.co.uk or message us on WhatsApp. Last updated: September 2026.